Terms of Service

Welcome to SilkenMuse! By accessing or using our website (www.silkenmuse.art), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree to these terms, you should not use our website.

1. General Information

1.1. SilkenMuse is a business specializing in the sale of silk scarves, including custom embroidered designs.

1.2. These Terms of Service apply to all users of the website, including but not limited to customers, vendors, and visitors.

2. Use of the Website

2.1. You agree to use our website for lawful purposes only.

2.2. You are prohibited from using the site or its content:

• For any unlawful purpose.
• To solicit others to perform or participate in any unlawful acts.
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

3. Orders and Payment

3.1. By placing an order, you agree to provide accurate and complete information about yourself and the recipient of your order.

3.2. We reserve the right to refuse or cancel any order at our sole discretion. Reasons for cancellation may include stock limitations, errors in pricing or product information, or concerns with fraudulent activity.

3.3. Payments are securely processed through the methods displayed at checkout. We do not store or share your payment details.

4. Product Information

4.1. SilkenMuse offers silk scarves, including custom embroidery services. Please note that:

• Colors and textures may vary slightly due to differences in display screens and fabric properties.
• Custom embroidery orders are final and non-refundable once production has begun.

4.2. We reserve the right to modify or discontinue any product without notice.

5. Shipping and Delivery

5.1. We offer free shipping on all orders. Delivery times and related information can be found in our Shipping Policy.

5.2. While we strive to meet delivery timelines, we are not responsible for delays caused by unforeseen circumstances, such as customs or carrier delays.

6. Returns and Refunds

6.1. Returns and refunds are subject to the terms outlined in our Refund Policy.

6.2. Custom embroidered items are non-returnable and non-refundable, except in cases of manufacturing defects.

7. Intellectual Property

7.1. All content on this website, including but not limited to text, graphics, images, and logos, is the property of SilkenMuse and is protected by copyright, trademark, and other intellectual property laws.

7.2. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.

9. Contact Information

For questions or concerns about these Terms of Service, please contact us at info@silkenmuse.art.