Shipping Overview

At SilkenMuse, we are committed to delivering your orders safely and promptly. We are pleased to offer free shipping on all orders.

Processing Time

• All orders are processed within 2-3 business days after receiving payment confirmation.
• Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if your order is significantly delayed.

Shipping Method and Delivery Estimates

We offer free standard shipping on all orders. Delivery times may vary depending on your location:

Shipping Method	Estimated Delivery Time
Free Standard Shipping	5-7 business days
Free International Shipping*	7-14 business days

*Note: Delivery times for international shipping may be subject to customs delays.

Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the delivery status of your order.

Address Errors

• Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
• If you need to make changes to your address, please contact us at info@silkenmuse.art as soon as possible.

Lost or Damaged Packages

• If your package is lost in transit or arrives damaged, please contact us at info@silkenmuse.art within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
• Note: We are not responsible for packages marked as “delivered” by the carrier.

Questions or Concerns

For any questions or concerns about your order, please contact us at info@silkenmuse.art. We are here to help!